FAQ

Nope. We want Erie County residents to experience world-class internet speeds without the burden of restrictions. We will, however, investigate usage patterns that indicate an internet security issue (such as trojan or virus that might be on your home network) or illegal activities (pirating for instance) that would be outside of our contract agreement.

You can view our latest channel lineup right here.

Not to worry, we have partnership with MyBundleTV who will match you the TV package you are looking for. Explore your options here!

Not yet. We are not looking to add international calling at this time.

There is no need to pay for another service with VNET Fiber voice service as it includes Unlimited Nationwide Calling (The United States and Canada).

While it is disappointing if you’re unable to order service today, we ask that you take a few minutes to register your home address and information after checking for availability. We are then able to see your home on our map which helps us determine where we should expand next. Additionally, we will have a means to contact you when service is available.

What is the Seasonal Status?

Our Seasonal Status was designed for customers who are part-time residents. It allows you to put your VNET Fiber services “on vacation” while you’re away – at reduced rates.

• Keep your equipment in your home
• Keep your home phone number

How does the Seasonal Convenience Plan work?

You can put your VNET Fiber service on hold from 90 to 180 days – with no reconnection charge and no service call needed when you return. This is one of the great benefits of the Seasonal Status Plan. You’ll enjoy the convenient, no-waiting, hassle-free method of having your VNET Fiber services activated at no extra cost before you return. You can even keep your equipment in your home while you’re away. And, there’s no need to contact us to resume your service, making it one less thing to do when you return.

Who is eligible to enroll in the Seasonal Status Plan?

A VNET Fiber customer who is a part-time resident is eligible for the Seasonal Status Plan as long as their account is current, there are no outstanding charges, and it has been at least six months since the start of their last seasonal enrollment.

How do I pay for the Seasonal Status Plan?

Enrollment is free. You just pay reduced rates based on your service level. We will continue to mail monthly statements to your designated address.

What if I don’t want to put my equipment on the Seasonal Status Plan?

Just return any unnecessary equipment to our location and your Seasonal Status Plan will reflect your remaining service level. You will be charged a hookup fee to reinstall equipment when you return.

The Fiber to the Home Council of America describes it like this:

Fiber to the home (FTTH) is the delivery of a communications signal over optical fiber from the operator’s switching equipment all the way to a home or business, thereby replacing existing copper infrastructure such as telephone wires and coaxial cable. Fiber to the home is a relatively new and fast growing method of providing vastly higher bandwidth to consumers and businesses, and thereby enabling more robust video, internet and voice services.

We are offering three tiers of Internet: Lighthouse, Keystone, & Flagship. The speeds currently start at 500 Mbps and top out at 2 Gbps. We also offer Streaming TV and home phone service.

When we look to expand our network, many factors are considered. The primary factor is proximity. The closer to our existing fiber network the better. We also examine the number of homes and neighborhoods we could serve with our investment. Finally, we use those homes and neighborhood counts to create service zone boundaries.

Fiber optic internet can truly improve your quality of life with unbridled internet access for:

• Streaming movies and video services simultaneously on different devices throughout your home without buffering
• Browsing the internet without loading delays
• Opening the door to virtual meetings, office visits, and other social events through real-time video conferencing
• Gaming benefits like fast server connections, streaming, broadcasting and other sharing capabilities

If your property has underground sprinklers, invisible fence systems, or any other private utilities, please contact us during our business hours, M-F, from 8 AM – 6 PM at 814-636-1500.

If the utility is improperly marked, the damaged utility would be fixed (or reimbursed) by the utility company.

The last two phases of the processes directly affect your home. First, on the outside, we’ll be running the fiber directly to a new “box” that is attached professionally to the exterior. The last steps happen inside the home where we install a Modem and WiFi device, then we outfit your TV(s) and phone if those services are ordered. Once the equipment has been installed, we test all of your new services.

We want to make sure that the construction phase of the processes goes as smoothly as possible for both your benefit and ours. For questions, please contact us at 814-636-1500 during our business hours, M-F, from 8 AM – 6 PM.