Get Text Alerts
Get Fast, Convenient Two-Way Access to Your Account
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GOCare provides two-way access to VNET Fiber customer account information through SMS messages. Information accessible through GOCare includes Balance, Payment Due Date, Payment Confirmation, and Account Changes.
This service is simple to use and available on any wireless phone. If you can open a text message, you can use GOCare. GOCare is a free service from VNET Fiber. However, depending on the terms of the mobile account, a customer’s mobile service provider may charge the mobile user to send/receive text messages.
HELP
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Text the word HELP to 877-914-8638 to receive a text with available KEYWORDS to access your account information and a hotlink to more information.
STOP
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Text the word STOP to 877-914-8638 at any time during the month to stop receiving text account alerts on your mobile phone.
ACCT
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Text the word ACCT to 877-914-8638 at any time to receive your account number on your mobile phone.
BAL
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Text the word BAL to 877-914-8638 at any time during the month to receive a text message with your current balance due & the date it is due.
PAY
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Text the word PAY to 877-914-8638 at any time during the month to receive a text message with your most recent payment posted to your account and when it was posted.
APPT
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Text the word APPT to 877-914-8638 to receive a text message with any scheduled appointment you might have.
Terms & Conditions
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GOCare is only available to subscribers of VNET Fiber services. Subscribers can receive account balance, payment, appointment, and outage information.