FAQ

While we strive to clearly communicate the technology, install processes and more importantly the benefits of fiber-to-the-home (FTTH), we understand that there will be many questions that you might have on those topics. As we move forward, we’ll be updating this FAQ based on the feedback from you. Be sure to click the question to reveal the answers that we prepared based on our feedback thus far. Thanks for checking out VNET Fiber. We look forward to expanding to your neighborhood in the future.

Looking for help with your VNET Fiber service? Visit Our Help Page or call us at (814) 636-1500.

Where and when can I get VNET Fiber?

To get the most accurate update of where VNET Fiber service is available, visit this page. Select your “Service Area” (townships that have a strong presence of our fiber network.) Next, you’ll see all of the current “Service Zones” (neighborhoods within a Service Area that were selected for fiber) and where they stand in the process (for instance: Survey, Signup, Construction, or Connected.) Additionally, the link above is where you can view maps of each of the Service Zones. At the time of this writing (May 17, 2018), there are 40 zones defined. Some are already connected while others haven’t yet reached the goal that will move them into the signup phase.

We are working diligently to bring VNET Fiber to as many homes as we can in 2018 and we anticipate that we will continue to increase our rate of expansion going forward.

Back to top

Why should I register if I can’t get service?

While it is disappointing if you’re unable to order service today, we ask that you take a few minutes to register your home address and information after checking for availability. We are then able to see your home on our map which helps us determine where we should expand next. Additionally, we will have a means to contact you when service is available.

Back to top

Part-time Resident? We Have Seasonal Status

What is the Seasonal Status?

Our Seasonal Status was designed for customers who are part-time residents. It allows you to put your VNET Fiber services “on vacation” while you’re away – at reduced rates.

  • Keep your equipment in your home
  • Keep your home phone number

How does the Seasonal Convenience Plan work?

You can put your VNET Fiber service on hold from 90 to 180 days – with no reconnection charge and no service call needed when you return. This is one of the great benefits of the Seasonal Status Plan. You’ll enjoy the convenient, no-waiting, hassle-free method of having your VNET Fiber services activated at no extra cost before you return. You can even keep your equipment in your home while you’re away. And, there’s no need to contact us to resume your service, making it one less thing to do when you return.

Who is eligible to enroll in the Seasonal Status Plan?

A VNET Fiber customer who is a part-time resident is eligible for the Seasonal Status Plan as long as their account is current, there are no outstanding charges, and it has been at least six months since the start of their last seasonal enrollment.

How do I pay for the Seasonal Status Plan?

Enrollment is free. You just pay reduced rates based on your service level. We will continue to mail monthly statements to your designated address.

What if I don’t want to put my equipment on the Seasonal Status Plan?

Just return any unnecessary equipment to our location and your Seasonal Status Plan will reflect your remaining service level. You will be charged a hookup fee to reinstall equipment when you return.

Back to top

What is a “Service Zone?”

These are smaller areas designed within a Service Area. Service Zones are primed to have fiber run directly to the houses within it and are limited to a few neighborhood blocks. People living in a Service Zone can sign up for service and will eventually have their service installed in their home.

Back to top

What is a “Service Area?”

A township, city, or municipality where VNET already has a large fiber optic network presence. People living in a Service Area can register their address and information. It is within these boundaries that the actual Service Zones get designed.

Back to top

What is Fiber to the Home (FTTH)?

The Fiber to the Home Council of America describes it like this:

Fiber to the home (FTTH) is the delivery of a communications signal over optical fiber from the operator’s switching equipment all the way to a home or business, thereby replacing existing copper infrastructure such as telephone wires and coaxial cable. Fiber to the home is a relatively new and fast growing method of providing vastly higher bandwidth to consumers and businesses, and thereby enabling more robust video, internet and voice services.

Back to top

Do you charge for a deposit like I see other fiber internet services doing in other parts of the country?

Nope. When you say you want fiber Internet, we believe you.

Back to top

How much will this cost me… really?

Because of the nature of our five step rollout we offset the high cost of installation with a likely number of committed subscribers. This means that installation from “the poles” to your house is FREE on our first pass through your neighborhood. Other companies charge add-on or hidden fees; we don’t. Our service includes at least one of everything you need for the Internet, home WIFI, HDTV, and voice service though we do not provide the phone itself.

Back to top

What kind of services will I be able to sign up for?

We are offering three tiers of Internet (1 Gbps, 500 Mbps, and 300 Mbps), three tiers of HDTV (“Basic,” “Expanded” and “Expanded Plus”) and home phone service.

Back to top

How are “zones” identified?

When we look to expand our network, many factors are considered. The primary factor is proximity. The closer to our existing fiber network the better. We also examine the number of homes and neighborhoods we could serve with our investment. Finally, we use those homes and neighborhood counts to create service zone boundaries.

Back to top

How are the “areas” identified?

We’ve been constructing our fiber network over the years to meet the needs of area businesses. We have marked the townships that currently contain substantial fiber infrastructure. This allows us to reach homes and neighborhoods more readily. If your address does not fall into one of the areas that are marked today, we may be including your neighborhood in the future as we continue to expand our reach.

Back to top

Why would I want that much speed to my home?

Fiber optic internet can truly improve your quality of life with unbridled internet access for:

  • Streaming movies and video services simultaneously on different devices throughout your home without buffering
  • Browsing the internet without loading delays
  • Opening the door to virtual meetings, office visits, and other social events through real-time video conferencing
  • Gaming benefits like fast server connections, streaming, broadcasting and other sharing capabilities
Back to top

What if I have other buried facilities?

If your property has underground sprinklers, invisible fence systems, please contact our 24/7 Information Line at 814-456-2076.

Back to top

What if my utilities get damaged during the construction phase?

If the utility is improperly marked, the damaged utility would be fixed (or reimbursed) by the utility company. If it’s our bad, that’s on us.

Back to top

It’s called Fiber to the Home so what will happen to my home?

The last two phases of the processes directly affect your home. First, on the outside, we’ll be running the fiber directly to a new “box” that is attached professionally to the exterior. The last steps happen inside the home where we install a “GigaCenter” (modem/firewall/WiFi device), a battery backup unit and then outfit your TV and phone if those services are ordered. Once the equipment has been installed, we then test all of the bright shiny new services.

Back to top

If I have questions about construction in my zone, who do I contact?

We want to make sure that the construction phase of the processes goes as smoothly as possible for both your benefit and ours! For questions, please call our 24/7 Information Line at 814-456-2076.

Back to top

What speeds can I expect from my devices?

Mobile (Wi-Fi)

iPhone®

The following iPhone section represents a popular selection of devices and phones that were released in the same relative period. The corresponding speeds were obtained under real-world conditions. Some devices display a range of results which were derived from a variety of ranges between the Wi-Fi devices and the GigaCenter. Other causes of variation include but are not limited to: home size, home construction and also the specific version of 802.11 wireless employed by the device.

Device 802.11 version Maximum expected speed
iPhone 6/6 Plus /6s/6s Plus/SE 802.11ac 90 Mbps – 400 Mbps
iPhone 5/5s/5c 802.11n 90 Mbps
iPhone 4s and earlier 802.11n 32 Mbps
iPad®

The following iPad section represents a popular selection of devices and phones that were released in the same relative period. The corresponding speeds were obtained under real-world conditions. Some devices display a range of results which were derived from a variety of ranges between the Wi-Fi devices and the GigaCenter. Other causes of variation include but are not limited to: home size, home construction and also the specific version of 802.11 wireless employed by the device.

Device 802.11 version Maximum expected speed
iPad Pro 802.11ac 180 Mbps – 390 Mbps
iPad Air 2 802.11ac 180 Mbps – 390 Mbps
iPad Air 802.11n 180 Mbps
iPad mini 2/3 802.11n 180 Mbps
iPad mini 802.11n 90 Mbps
iPad (full size) 802.11n 90 Mbps
Android™ based tablets & phones

The following Android section represents a popular selection of devices and phones that were released in the same relative period. The corresponding speeds were obtained under real-world conditions. Some devices display a range of results which were derived from a variety of ranges between the Wi-Fi devices and the GigaCenter. Other causes of variation include but are not limited to: home size, home construction and also the specific version of 802.11 wireless employed by the device.

Device 802.11 version Maximum expected speed
Nexus 6, Nexus 6P, Nexus 9, Galaxy S6, Galaxy S5, Galaxy Note 4, Galaxy Note 5 802.11ac 180 Mbps – 390 Mbps
Nexus 5, Nexus 5X, Nexus 7 (2013), Galaxy S4, Galaxy Note 3 802.11ac 90-98 Mbps
Nexus 4, Nexus 7 (2012), Galaxy SIII, Galaxy Note II 802.11n 90 Mbps
Galaxy Nexus, Galaxy SII, Galaxy Note 802.11n 90 Mbps
Nexus One, Nexus S, Galaxy S 802.11n 32 Mbps

Computers (Wi-Fi)

macOS® & OS X

The following Macintosh section represents a popular selection of devices and phones that were released in the same relative period. The corresponding speeds were obtained under real-world conditions. Some devices display a range of results which were derived from a variety of ranges between the Wi-Fi devices and the GigaCenter. Other causes of variation include but are not limited to: home size, home construction and also the specific version of 802.11 wireless employed by the device.

Device Release date 802.11 version Maximum expected speed
MacBook Pro and Air 2014 802.11ac 390 Mbps – 585 Mbps
MacBook Pro 2013 802.11ac 293 Mbps
MacBook Air 2013 802.11ac 195 Mbps
MacBook Pro 2011 – 2012 802.11n 270 Mbps
MacBook Air 2011 – 2012 802.11n 180 Mbps
MacBook 2009 – 2011 802.11n 180 Mbps
MacBook Air 2008 – 2010 802.11n 90 Mbps
MacBook Pro 2007 – 2010 802.11n 180 Mbps
MacBook 2007 – 2008 802.11n 90 Mbps
All models Before 2007 802.11a/b/g 32 Mbps
Windows® (ver. 7/8/10)

The following Windows section represents a popular selection of devices and phones that were released in the same relative period. The corresponding speeds were obtained under real-world conditions. Some devices display a range of results which were derived from a variety of ranges between the Wi-Fi devices and the GigaCenter. Other causes of variation include but are not limited to: home size, home construction and also the specific version of 802.11 wireless employed by the device.

Release date 802.11 version Maximum expected speed
2013 – 2014 802.11ac 180 Mbps – 390 Mbps
2013 – 2014
(high-end gaming PCs only)
802.11ac Up to 585 Mbps
2012 802.11n 180 Mbps – 270 Mbps
2007-2011 802.11n 32-90 Mbps
2006 and earlier 802.11b/g 20 Mbps

Chromebooks

The following Chromebook section represents a popular selection of devices and phones that were released in the same relative period. The corresponding speeds were obtained under real-world conditions. Some devices display a range of results which were derived from a variety of ranges between the Wi-Fi devices and the GigaCenter. Other causes of variation include but are not limited to: home size, home construction and also the specific version of 802.11 wireless employed by the device.

Release date 802.11 version Maximum expected speed
2015 802.11ac 180-390 Mbps
2013-2014 802.11ac 180-195 Mbps
2010-2014 802.11n 180 Mbps

Computers (Built in Ethernet or USB adapter to Ethernet)

A wired (or LAN) connection to the Gigacenter is going to have a more predictable result as long as some criteria is met by the computer:

  • Gigabit Ethernet Network Interface Card or 10/100/1000 BaseT (NIC)
  • Many laptops don’t have Ethernet ports so a USB 3.0 to Ethernet adapter is required.
Manufacture date How is Ethernet connected? Maximum expected speed
2010 or later Ethernet connector 930 Mbps
2010 – 2014 USB 2.0 to Ethernet adapter 400 Mbps
2014 or later USB 3.0 to Ethernet adapter 930 Mbps
earlier than 2010 Ethernet connector 100 Mbps

If you are in doubt about the speeds you are receiving, please contact us at (814) 636-1500 so that we can help you get the most out of your fiber internet service!

Back to top

Does VNET Fiber Cap the Data Usage?

Nope. We want Erie Country residents to experience World Class Internet speeds without the burden of restrictions. We will, however, investigate usage patterns that indicate a Internet security issue (such as trojan or virus that might be on your home network) or illegal activities (pirating for instance) that would be outside of our contract agreement.

Back to top

What does “1 Gigabit per second Internet” really mean?

Cable providers in our area now offer 100Mbps (Megabits per second) down but are reluctant to talk about the paltry 5Mbps upload speed. Our internet service starts at 300Mbps, and we have an upload speed that matches! Only VNET Fiber offers 1,000Mbps (or 1 Gigabit per second). That’s ten times the download speed of cable and an astonishing 188 times the upload speed! Now that’s fast!

Back to top

I like channel X, and I don’t see it on your website. Do you carry it?

We offer a channel lineup that is very comparable to what the “other guys” carry. An overview of these packages can be found on our main page. However, feel free to reach out to us via our contact page if you have a question or a request.

Back to top

I see you have Unlimited Long Distance. Does this include international calling?

Not yet. We’re looking to add it as a future feature.

Back to top

Do I need a long distance provider if I use VNET Fiber voice services?

There is no need to pay for another service with VNET Fiber voice service as it includes Unlimited Nationwide Calling (The United States and Canada).

Back to top

Does VNET Fiber provide service to businesses?

Yes we do! However, this website is intended to only service residential, or Fiber-to-the-Home (FTTH), customers. To check for the availability and pricing of VNET Fiber for your business, please contact one of our VNET sales representatives at (814) 833-9111 ext.5. They will be happy to evaluate your location and prepare you a quote for service and installation depending on your proximity to our fiber infrastructure. For more information, visit our Fiber Optic Business page.

Back to top

Ready to get started?

We’re local, faster, and… well, FASTER.

If you've never heard of VNET, let's get you up to speed. We began in 1990 as an IT services provider (SOFTEK) and later revolutionized the region’s internet offerings with the launch of Velocity.Net (ISP) in 1996. Since then, we have grown to become the region’s leading internet, business technology, and voice services provider. Today we are expanding our commitment to the community by investing in a next-generation fiber optic network - designed to deliver world-class speeds and services, but with local service and support to homes and business throughout Erie County.

Have Questions? Call us at (814) 636-1500